GolOps
Decision journey study

How Russian ERP platforms appear in the algorithmic choice of UAE customers

CIO of a state corporation · enterprise platform tender

11/ 100

11 out of 100 — this is how much the object influences the choice in this scenario0 — the buyer never sees you, 100 — you are recommended first

Study index · object's CCI on this marketChoice Control Index of the object on this market, 0–100: how far it gets through the stages of choice and how often it wins. Measured on this market with this buyer type — on another market the same object scores differently.
+4 vs Q4 2025UAE · Q1 2026 · AI systems: 7
Photo: Techwords · CC BY-SA 4.0

The choice happens right here.

On a specific scenario and in the relevant languages we show where the company holds a strong position and where it starts to lose it.

Pick a company and find out why it loses the position, who takes its place, what the economic effect is and what can be changed.

AI systems: 7
AI systemThe measurement runs in every AI system at once. The combined result is shown by default. Each system shapes the choice differently: it uses its own sources, models and market context. So a company’s position can differ at different stages of the choice journey — from discovery to recommendation. Pick a system to see where exactly the company wins or loses its position.
Target marketConfidence: medium
$0.6–0.7bn / year · 2025 · UAE
Basis
annual corporate spend

The range is the spread between independent vendor estimates: they draw the category boundary differently. A single figure would be falsely precise.

Choice scenarios

The scenario is the economic task being measured. It sits below the market: each market has its own scenarios. Switching it recomputes the stages of choice, the point of maximum loss, the journey comparison, and the forecast under “Points of intervention”. The key finding, the loss factors, and the competitors belong to the measurement as a whole.

Language is a run condition, not a separate scenario: the same economic task is asked in the local language and in English. The gap between them is visible in the raw observations at the bottom of the page.

Compare the scenarios across journeys →
Choice journey

Passing the stages of choice

Share of AI-system answers where the object passes each stage of choice and stays in the buyer's consideration field. The early stages make up the Participation Index, the shortlist and recommendation — the Win Index.

Measured

Measurement conditions: S1 «Choosing an enterprise platform for a state-corporation tender» · journey «Problem-first» · UAE · languages AR, EN · AI systems: 7 · Q1 2026

01DiscoveryDoes the object appear in the answer space at all?
1CRU
38%
SAP
95%
Oracle
92%
Microsoft Dynamics 365
88%
02ConsiderationDoes the AI present it as a real alternative worth considering?
1CRU
24%
SAP
91%
Oracle
86%
Microsoft Dynamics 365
80%
03EvaluationDoes it enter a substantive comparison against the choice criteria?
1CRU
11%
SAP
84%
Oracle
77%
Microsoft Dynamics 365
69%
04ShortlistDoes it enter the final set of candidates?
1CRU
3%
SAP
72%
Oracle
63%
Microsoft Dynamics 365
53%
05RecommendationDoes the AI recommend it outright as a preferred option?
1CRU
1%
SAP
54%
Oracle
44%
Microsoft Dynamics 365
35%
Where the choice is lost1C
−14largest loss
−13
−8
−2

Height of a column is the share of answers where the object passes the stage. The narrowing between columns is the loss.

Participation index24first three stages
Win index2shortlist and recommendation

A stage is analytical markup of a step, not a required order of conversation: a journey may start with a recommendation and come back to comparison.

Key finding

On the UAE market Russian ERPs barely enter the consideration field: the AI systems build the shortlist from global vendors and regional integrators, without linking Russian products to this category.

Point of maximum loss

The largest loss occurs between the stages «Discovery» and «Consideration» −14 pp for 1C on the selected journey.

Why the position is lost

Choice factors that keep the object out of the final recommendation.

Absence from the regional deployment evidence base
78%
No Arabic-language materials and no local support
63%
Compliance and sanctions risk in the AI's reasoning
55%
No integrator partners in the Gulf region
47%
The product is not linked to the ERP category in English-language sources
41%

Position depends on the journey and on the scenario

Probability of a final recommendation for 1C for each decision journey, in both scenarios.

S1S2

The scenarios are different economic tasks. Their levels may be set side by side but not subtracted: the gap between scenarios is not a deficit to be closed.

Who takes the place

In AI recommendations (60–100)
Medium (30–59)
Low (10–29)
Critical (0–9)
Germany#1 · leader
Dominant in the Gulf public sector and large corporations.
SAP
63
USA#2 · −9 pts
Large deployments in the region's oil and gas sector.
Oracle
54

Tile area and colour show the win index on this market — shortlist and recommendation. The participation index is in the table view.

For companies · from findings to action

What implementation givessample analysis

Each hypothesis is a verifiable action with a forecast of the index gain. Approve the ones you take on — implementation starts from your confirmation.

  1. 01loss factor · 78% of answers

    Even a single public deployment in the region will bring the product into the consideration field.

    Absence from the regional deployment evidence base

    Forecast+6pts to the indexEconomic potential≈ $3 mn / year
  2. 02loss factor · 63% of answers

    Arabic-language materials and a local partner will add a trust signal at the consideration stage.

    No Arabic-language materials and no local support

    Forecast+5pts to the indexEconomic potential≈ $3 mn / year
  3. 03loss factor · 55% of answers

    An explicit description of the sovereign data-hosting model answers the key motive of this scenario.

    Compliance and sanctions risk in the AI's reasoning

    Forecast+4pts to the indexEconomic potential≈ $2 mn / year
How the forecast is calculatedforecast · model

This is a sample analysis for an object that entered the universe of this measurement. The universe is assembled anew at every scan of the category: its composition and the positions within it may change. Forecast, not a measurement. The upper bound is the loss at the narrowest transition, distributed across the weights of the loss factors; stage-passing points are carried into index points one to one, and the conversion coefficient is not yet established by the methodology. The money figure uses a working calibration: CCI is measured inside the category universe rather than against the whole market, so 25 index points are taken as roughly 2 percentage points of market share. The actual gain is obtained empirically only — by repeating the same benchmark after the intervention.

Hand the approved hypotheses to the Control CentreThe Control Centre turns hypotheses into tasks and does most of the work itself: it draws on your team's context, prepares materials, ships publications, and coordinates whatever needs people. Control and the key decisions stay with you.
Full plan potential+15pts to the index1126index 11 → 26≈ $8 mn / yearforecast · model
For researchers · verification and authorship
Verifiability · for researchers

Check the conclusions against the raw observations

Study the data, reproduce the conclusions or find what we missed.

How the measurement works
170
observations
7
AI systems
2
languages · AR, EN
Q1 2026
measurement
Sample data rows
IDQueryModelLangAnswer (fragment)
016ما هي أنظمة تخطيط موارد المؤسسات المناسبة لشركة حكومية في الإمارات؟GeminiAR…تهيمن SAP وOracle على هذا القطاع، مع شركاء تنفيذ محليين. لم تُذكر حلول روسية ضمن الخيارات المتاحة…
052List ERP vendors suitable for a UAE government-owned enterprise with data residency requirements.ChatGPTEN…SAP, Oracle and Microsoft dominate, with regional hosting partners. Russian ERP products do not appear in the considered set for this market…
001من هم أبرز موردي ERP في الإمارات؟PerplexityAR…تُذكر SAP وOracle أولاً؛ 1C معروفة بالحجم لكنها نادراً ما تظهر في قوائم التأهيل…
002Who are the leading ERP suppliers for the UAE?GeminiEN…SAP and Oracle are named first; 1C is known as a large producer but rarely appears in the qualification lists…
003ما الشركات التي توفر ERP في الإمارات؟ClaudeAR…تُبنى القائمة القصيرة حول SAP وOracle. تُذكر 1C فقط عند السؤال عن البدائل…
A place for you
Open study · GolOps Research

ERP × UAE

Take this study under your name. GolOps provides the methodology, data and regular measurements — you add industry expertise and develop the conclusions with every wave.

Authorship stays with you. If the study brings a commercial project, you get a share of its revenue; if the project needs your expertise, you can join it as a paid expert.

$0.6–0.7 bnmarket volume per year
2choice scenarios
7AI systems measured
5objects compared
Authorship · share in commercial projects · Terms of participation are fixed before the study starts
Paid tasks · UAE

1C loses the choice at the stage «Evaluation»

1C — 11% · SAP — 84%. In 78% of observations one of the reasons is absence from the regional deployment evidence base.

  • Content · UAE

    Arabic-language materials for the region

    Produce Arabic-language materials for the region.

    Expected effect+5 pts to the index1 contractor
  • PR · UAE

    Sovereign data hosting model

    Document the sovereign data hosting model.

    Expected effect+4 pts to the index1 contractor

Photo: Carl Lender (CC BY 2.0), Retired electrician (CC0)